Ph: 0434 044 068

Frequently Asked Questions

WHY SHOULD A CUSTOMER HIRE ECOKLEEN A-W?

We provide an economical and professional 3 stage cleaning process whereby we ensure the best result and provide all our clients with a written quote as well as a 2 week guarantee.  We use products that are safe not only for our clients but also for the earth.  Our products are biodegradable and remove unpleasant odours leaving a very pleasant citrus fragrance.  We care for our clients first then carefully clean their carpets.  We go the extra mile.

IS THERE A PARTICULAR ASPECT IN THIS INDUSTRY THAT YOU SPECIALISE IN?

Yes, residential and exit lease professional carpet cleaning,  We will tackle the dirtiest carpet and simply amaze our clients! Also for people with allergies, sensitivities and asthma.

HOW MUCH DO YOU NORMALLY CHARGE FOR YOUR SERVICE?

We have a range of prices so please check out our ‘Specials’ page for fantastic deals. We are very competitive with our prices and keep a watch on market trends, We are a small, friendly business made up of two locals and do not have the high overheads that the big franchises have, so we are able to offer our clients very competitive prices!

ARE THERE ANY ‘SPECIAL OFFERS’ AVAILABLE NOW?

Yes:

Clean 4 rooms & get 1 room FREE
Book 2 nd job and get 20% OFF
Refer a new client & we’ll thank you with a 10% OFF voucher

WHAT QUESTIONS DO CUSTOMERS MOST COMMONLY ASK YOU?

Q  How long will the carpets take to dry?
A:  Depending on air flow usually between 10-20 minutes
Q:  Can you walk on the carpets immediately?
A:  Yes, definitely, just wait 10-20 minutes before putting wooden furniture back.
Q:  How long does the job take?
A:  It depends on how many rooms, condition of the carpet etc but usually allow 60 minutes for an average sized home, a bit more for heavily soiled or stained carpet
Q:  Will I need to move my furniture out of the room?
A:  It is up to the client, some people like to and others don’t, we let our clients decide.  We offer to move   furniture if our clients request this at a small premium.

DO YOU HAVE A FAVOURITE CUSTOMER STORY TO SHARE?

Yes, we were asked to move our van out of the client’s carport to provide access to another vehicle.  The only other logical place to park was on the front lawn however, after loading the van and proceeding to leave after completion of the job, the van decided to sink into the soft lawn, determined not to move an inch.  We were very ingenious in our attempts to push the van out using straw and cardboard but finally admitted defeat and phoned the VRCC for help.  We waited a couple of hours shivering in the cold until we were eventually towed out, bespeckled with mud over white pants & van.  Moral of the Story?  Don’t park on your client’s front lawn especially out in the country……..

WHAT DO YOU LIKE THE MOST ABOUT YOUR BUSINESS?

Being out and about doing physical work.
Meeting new people.
Seeing the amazing end result of our hard work, it’s very rewarding.
It’s wonderful to see our clients happy and pleased with a good job well done.

WHAT QUESTIONS SHOULD A CUSTOMER ASK BEFORE CHOOSING A PROFESSIONAL CARPET CLEANER?

  • How will you clean my carpet (ie steam or dry clean)
  • What products do you use?
  • Will you provide a free written quote?
  • Will you provide a guarantee & if so, for how long?
  • Is he/she enthusiastic & happy to answer your questions?

 

HOW CAN A CUSTOMER SAVE MONEY BEFORE WE START THE WORK?

Present a Voucher
Refer a friend, relative or associate to us & receive 10% discount
Book 2nd job and get 20% off
Mention to us you have read our ‘Specials’ board on our new website

Phone EcoKleen Albury-Wodonga, a small, independently owned and operated small business servicing the local area of Albury-Wodonga with competitive prices, guaranteed work and friendly manner,

FREE QUOTES  FREE SMILES